Support  
  Tips for Using BizInt Smart Charts
  
  Downloading BizInt Smart Charts
  
   Be informed about the Latest Releases
  
  Watch this video to  to learn how you can organize, analyze and present your competitive intelligence information with the BizInt Smart Charts product family. 
  Useful Documents	for All BizInt Smart Charts Users
  The following documents address some of the key issues with using BizInt Smart Charts:
  
  BizInt Smart Charts for Patents 
  
  BizInt Smart Charts Drug Development Suite
  
  Frequently Asked Questions
  
    - How do I change the text truncation in cells? 
 
 BizInt Smart Charts automatically truncates text in columns such as "Abstract", as indicated by [CONT.]  You can change the text truncation limit using the "Text Truncation in cells..." command under the Options menu.
 
 Truncation changes will apply to all charts that you create after this   change and will apply to all columns in the chart. You must re-create an   existing chart for the truncation change to apply.
 
 We do not recommend selecting "Never Truncate" unless you are certain that there are no very large text fields in your data.
 
 
- How do I fix broken links for images in my exported reports?
 
 When you export your BizInt Smart Charts report
      to Word, Acrobat, HTML and Excel, a .htm file is
      created along with an .img directory with a set of
      .jpg images files. These linked images can cause
      problems when distributing reports via email.
 
 Adobe Acrobat automatically embed the images
      in your PDF file. This format is a good option for
      distributing reports with images.
 
 In Microsoft Word, you need to embed the images in your Word file before sending it to someone else. Go to Edit | Links... (In Word 2007, Prepare | Edit Links to Files or Alt-E-K). Select all the links in the list, check the "Save picture in document" box at the bottom, click OK and save as a .doc file.
 
 There is no option to embed images in Excel or HTML files, so these are not good choices for emailing reports with images.
 
 
- Can I highlight or change the font for individual words in a cell?
 
 No. Unfortunately, this is not possible in the current version of BizInt Smart Charts.  You can highlight or change the format of entire cells, but not individual words.
- Does BizInt have any plans for a web-based version that doesn't require my IT department to install software?
 
 No. We have determined that web-based BizInt Smart Charts products would be slow, have limited functionality, have dramatically increased costs, and probably not eliminate IT issues. Learn more.
 
 
- The software won't launch.  What's wrong?
 
 The most common problem preventing the software from launching can be solved by adding an exception for BizInt Smart Charts to the Data Execution Prevention (DEP) rules.  We have created a web page with instructions for turning DEP off.
- I created a template and now I don't see it in my list of templates. What happened?
 
 There are separate templates for each database and for combined charts.  If you create a template for a chart from a single database, you won't see the template if you are working with a combined or other database chart.