Support: Tips for using BizInt Smart Charts

Working with Internet Explorer

One of the common support calls we receive has to do with results from various web platforms not being exported to BizInt Smart Charts. These most often involve using Internet Explorer as the browser.

This page describes some of the things we've found to be helpful when trying to diagnose problems with downloads. This also serves as a useful list when setting up a new machine.

  1. You may be able to open many of the panels related to exporting your results, but the final export panel never appears. Make sure that the site you are using is listed as an exception to the Pop-up Blocker.
  2. If you are able to get all the way to the last step of exporting, but the results never arrive, the site may be prevented from sending files for download. This is controlled by the security settings for the Internet Zone for the site. One option is to add the site to the Trusted Sites list. Alternatively you can create a custom Zone setting, and make sure that the Downloads option is Enabled for the site.
  3. If these steps don't work, it is worth checking with your IT group to see whether the download file is being blocked by a firewall. If exports for a particular system are suddenly not working, this is a good place to check.
  4. If only certain searches seem to fail, make sure that IT hasn't instituted a "dirty words filter". As crazy as it may seem, we've seen more than one company unable to search their own pipeline for this reason.