Support

Installation and IT Issues

Operating System Compatibility

All BizInt Smart Charts products are 32-bit Windows desktop applications. We officially support Windows 2000, XP, Vista, and Windows 7. We have begun testing under Windows 8 and have not discovered any issues so far (Dec 2012). As of version 3.4 we no longer test under Windows 95 and 98, but the software should still work under these versions.

Version 3.4.0 introduced a number of changes specifically intended to support Windows Vista and Windows 7. Users of these operating systems should upgrade as soon as possible. These changes are documented on the Version 3.4 support page.

BizInt Smart Charts software will only run under Windows Server 2003 (and other .NET based Windows versions) if an explicit exception is granted from the Data Execution Prevention rule. On at least one occasion a customer installing under Windows 7 could not run BizInt Smart Charts until a DEP exception was created.

BizInt Smart Charts does not run natively on Mac OS X, but has been tested and used under Bootcamp and Parallels.

Exports from BizInt Smart Charts are compatible with Office 2000, 2007, and 2010 (Word and Excel).

Installation Requirements

BizInt Smart Charts installation has been designed to minimally affect system configuration. All application files are installed into the specified target directory (or sub-directories). The user should have permission to write to the 'template' folder within the installation directory. As of version 3.4, templates are saved to the user's roaming profile. For earlier versions, a workaround is available.

Registry changes are made to register a small number of file types used by the BizInt Smart Charts applications. No other changes are made to the registry. Installation should be run under the user's account so that the file associations are available to the user.

We have received reports from several companies with restricted software installation policies that the new version 3.4 setup packages can be installed without administrator privileges.

System Requirements

BizInt Smart Charts applications require minimal system resources beyond those of a basic Windows installation.

  • Microsoft Windows 2000, Windows XP, Windows Vista, or Windows 7
  • Standard memory for your operating system
  • 10 MB free disk space
  • VGA/SVGA monitor
  • Windows-compatible mouse
  • A default printer is required in order to display records within BizInt Smart Charts
Licenses

You will be asked to agree to the BizInt Smart Charts License Agreement, which can be found on this page.

Uninstall Instructions

If you are no longer a licensed BizInt user, you should uninstall any BizInt Smart Charts software on your PC.

Directions for uninstalling BizInt Smart Charts software